Refund and Returns Policy

PM Couture — Return, Exchange, and Refund Policy

Welcome to PM Couture (accessible via pmcouture.com). We take immense pride in our curated traditional and ethnic Indian wear. We want you to feel gorgeous and comfortable in our designs. However, if a garment isn’t the perfect fit or doesn’t meet your expectations, here is how we can help you resolve it.

This policy is designed in compliance with the Consumer Protection (E-Commerce) Rules, 2020 under Indian law.

1. Overview & Eligibility

Our return and exchange policy is valid for 30 days from the date of delivery. If 30 days have gone by since your order was delivered, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return or exchange, your item must meet the following criteria:

It must be unused, unwashed, unworn, and in the same pristine condition that you received it.
It must have all original tags, brand labels, and packaging intact.
It must not smell of perfume, deodorant, or detergent, and must be free of any makeup or henna stains.

2. Non-Returnable & Non-Exchangeable Items

Due to hygiene, customization, and the delicate nature of ethnic textiles, the following items cannot be returned or exchanged:

Customized/Altered Outfits: Any outfit tailored to your specific measurements (e.g., custom-stitched blouses, custom-length lehengas, or sarees with custom fall and pico applied).
Intimate/Hygiene Wear: Petticoats, sarees shapewear, or custom innerwear.
Accessories: Potli bags, jewelry, and hair accessories.
Gift Cards: Both physical and digital gift cards.
Sale/Clearance Items: Only regular-priced items are eligible for returns or refunds. Items purchased during promotional sales, clearance sales, or using festive discount codes cannot be refunded.

3. Damaged, Defective, or Incorrect Items

We take utmost care in quality checking our ethnic wear before dispatch. However, if you receive a damaged, defective, or incorrect item:

Important Safety Measure: To protect your purchase, we highly recommend filming a continuous, uninterrupted unboxing video from the moment you open the outer courier bag/box. This serves as vital proof to expedite your claim.

Please notify us within 48 hours of delivery at support@pmcouture.com with your order number, photos, and the unboxing video of the defect.
If approved, we will arrange a free reverse pickup and send a replacement of the same item at no extra cost. If the item is out of stock, a full refund will be processed.

4. The Refund Process

Once your returned package is received at our fulfillment center and undergoes a quality check, we will send you an email to notify you of the approval or rejection of your refund.

Approved Refunds: The refund will be processed back to your original payment method (Credit/Debit Card, Net Banking, or UPI) within 7 to 10 business days, depending on your bank’s processing cycles.
Cash on Delivery (COD) Refunds: If you paid via COD, we will request your bank account details (Bank Name, Account Holder Name, Account Number, and IFSC Code) via our official email (support@pmcouture.com). The refund will be processed via NEFT/IMPS bank transfer.
Please note: COD service handling fees paid at the time of purchase are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet:

Double-check your bank account or credit card statement.
Contact your credit card company or bank; there is often some processing lag before a refund is officially posted.
If you have done all of this and still have not received your refund, please reach out to us at support@pmcouture.com.

5. Exchanges

We only exchange items if they are defective, damaged, or require a different size (subject to stock availability).

If you need a size exchange for the same item, please email us at support@pmcouture.com.
Once approved, you can send the item to our registered physical address listed in Section 7.

6. Return Shipping

To return your product, please mail it to our primary warehouse:

PM Couture (Returns Department) > [Insert Physical Address, West Bengal, India]

Shipping Costs:

You will be responsible for paying your own shipping costs for returning your item.
Original shipping costs are non-refundable. If you receive a refund, the actual cost of return shipping (if handled/arranged by us) will be deducted from your refund.
Recommendation: Given the high value of traditional and designer ethnic wear, we strongly advise using a trackable shipping service (like Blue Dart, Delhivery, or Speed Post) or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

7. Governing Law & Jurisdiction

This Return and Refund Policy is governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

Need Assistance?

For any queries regarding sizes, fabrics, returns, or refunds, please reach out to our customer care team:

Email: support@pmcouture.com
Operating Hours: 10:00 AM to 6:00 PM (IST), Monday to Saturday (excluding public holidays).